Made to be loved. Made to last.
At Nofred, we believe good design should be enjoyed for years to come. Quality, care and lasting functionality are at the heart of everything we create.
If something isn't quite right with your Nofred product, we're here to help. Your feedback matters to us and helps us continue to learn, improve and create furniture made for everyday life.
Below, you'll find everything you need to know about submitting a claim.
What is a Claim?
A claim is a way to let us know if something isn’t right with your product.
If an item arrives damaged or has a defect, you can submit a claim so we can review the issue and help find the best solution — our goal is to make sure you’re happy with your purchase.
Purchased on nofred.com
If your product arrives damaged or has a defect, please submit your claim through our online claims system, including your order number and photos of the issue.
Purchased from a Retailer
Please contact the retailer where you purchased your product directly, providing your proof of purchase and photos of the issue.
Received as a Gift
If the gift was purchased on nofred.com, you can submit your claim through our claims system.
If it was purchased from another retailer, please contact the store directly.
For our Retail Partners
Please, visit our B2B website and complete the Claim Form found in the footer menu.
What happens next?
We review claims every Wednesday and aim to respond within 14 business days.
Once your claim has been reviewed and approved, we will guide you through the next steps and offer an appropriate solution, whether that is an exchange, refund or price reduction.
We believe that caring for our products, and the people who use them, is part of creating design that lasts.