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Returns & Claims

Returns

Nofred will exchange or refund all orders within 30 days of purchase. We only process the returns of the orders made through our website. If you experience an issue with an item bought elsewhere, please, reach out directly to the place of the purchase.

We will gladly replace defective or missing parts at no additional charge, if we are notified of the problem within 14 days of receiving the products. If any of our products does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 30 days of purchase.

Please note that returned products must be in original condition and in the original packaging and must be unwashed, unused and accompanied by the original sales receipt. Once your return has been received by our warehouse you will be notified by email. Refunds will be credited to the original payment method and refunded within 14 days after we have received the return at the warehouse.

Please note, that our Gift Cards are non-returnable.

Please fill out the return form below and we will get back to you within 1-3 business days later.



Claims

Claims are handled every Wednesday and you will be notified within 1-3 business days thereafter. We only process the claims regarding the orders made through our website or B2B platform. If you experience an issue with an item bought elsewhere, please, reach out directly to the place of the purchase.

Always included the following information, otherwise we will no be able to process your claim.

NOTE: the total size of the files being submitted through the form SHOULD NOT exceed 20MB. If your photos are larger, kindly resize them or send by email to info@nofred.com.

 

Detailed claim guideline can be found here.