You can reach us at +45 25 60 50 55 or info@nofred.com. For trade/wholesale, write to sales@nofred.com

Our products are made from different woods — oak, beech and birch, in solid wood or veneer, depending on the product. We use FSC-certified wood and non-toxic, water-based lacquer. See the exact material under each product’s details.

Yes. All our furniture is tested to current EU standards and approved for public use (e.g. institutions, hotels, libraries). The Mouse series is tested at the Danish Technological Institute. See the specific test standard under product details.

Yes — mainly based on the product’s height.

• Mouse Bench, Chair, Table and School Set/Chair are for ages 2–5
• Mouse Chair Junior is 3–9
• Kiddo Box, Shelving and Book Holder are from age 3 and grow with the child thanks to their neutral design.

See the recommended age under product details.

Yes. Every product comes with an instruction and is designed as high-end flatpack, assembled in a few simple steps: all manuals.

Nofred is Danish design that fits every room in the home, because we believe children should be seen. A spot in the hallway makes a child feel welcome; a School Set in the living room lets them do homework close to the family. Our furniture is made to matter in everyday life — functional, timeless and sustainable, built to be passed down.

Yes. Besides nofred.com, we sell mainly through partners, so we have retailers and webshops across different markets.

Looking for a local stockist? Write to info@nofred.com and we’ll point you to the nearest one.

When the package has been shipped from our warehouse, you should receive an email with the ‘track & trace’ number so you can follow your order. On our shipping page, you can check the estimated delivery time for your country. If you haven’t received the email or the number doesn’t work, you can always contact our customer service 10am-2pm all working days. Please note: some extended time might occur during public holidays.

We do our best to reach everyone worldwide, however, the prices for deliveries vary depending on the country. You can find more detailed information on the shipping page.

Several products - Baby & Jr. Bed and Changing Table - are shipped only to Denmark, Finland, Norway, Sweden, Germany and the Netherlands due to complicated logistics.

Yes! An email with a track and trace number will be sent to you as soon as your order has left our warehouse. You can also track your order on our Track your order page.

For EU countries orders placed before 12pm will be booked for shipment the same day. Otherwise, they will be booked on the following working day. For countries outside EU the shipment takes place within 2 working days due to the customs related processes. You will receive an email when the order has left the warehouse with the shipping details. Should any unexpected delays occur, you will receive a notice.

Depending on the country, your order is shipped with PostNord, UPS or GLS. The order is delivered to a private address or to an Access Point closest to you - the terms are specified at the checkout. For detailed information please go to our shipping page.

Costs might vary depending on the destination country. The shipping will be calculated at checkout. You can also go to our shipping page.

Contact our customer service 10am-2pm all working days – and we will make sure to email one to you ASAP.

If an item bought from the Nofred webshop is delivered damaged, please let us know ASAP and fill out our claims form.

For more specific information please read our Terms and conditions and Return and exchange policy.

In order to receive a full refund, it is important that you return the item in the original packaging. If you return an item as part of a complaint, the product must be packed properly. You are responsible if an injury occurs during transport.

To return an item, it must be unassembled and in its original condition. Items that have been assembled or show signs of attempted assembly cannot be accepted for return.

For further information please read our Cancel, Return and Refund page.

Should you receive one or more wrong products, please let us know as soon as possible on info@nofred.com.

In case of a refund, we process the amount within 30 days of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned or you have presented documentation confirming that you have returned the items before we have received them.

More detailed explanation can be found on our Cancel, Return and refund page.

No. Unfortunately, we cannot change an order once it has been shipped from our warehouse.

Please, go to Claims page for all the details.

A small sticker on the product showing the PO number and production date. If your product has one, enter the PO number in the “PO label value” field in the portal. No PO label? Just use your order number.

A close-up of the defect, a photo of the full product, and — if available — a photo of the PO label, all in good natural light.

We aim to respond within 5 working days with a suitable solution — a replacement, a spare part, or another resolution.

Be sure to check that the code you are using is within the time limit and have been copied correctly. If you experience continuously problems, contact our customer service 10am-2pm all working days.

No, you can not place a preorder. However, you can subscribe for the stock updates and we will send you an email once the desired item is back in stock.

We accept the following credit cards: Visa, Dankort, Mastercard, Maestro, Visa Electron, JCB, and American Express. For customers in Denmark, Sweden and Finland, MobilePay is also accepted.

Please contact us on info@nofred.com on working days and we will correct it ASAP.

We don’t have any stores, unfortunately. But we do have a lot of retailers all over the world.

Generally, only one discount code can be used per order, so codes can’t be combined with campaign offers like the free Kiddo Tool Box with Kiddo Shelving. You choose either your code or the campaign offer.

Restock dates vary, so we can’t give a fixed date here. For current status, write to info@nofred.com or sign up for the “notify me” option on the product page.

All our furniture is tested to hold up to 75 kg, including the Mouse Chair. An adult can sit briefly, but it’s designed for children (2–5 years).

The Step Up is tested to hold up to 75 kg, so adults can use it too. It’s intended for children from age 3.

We recommend wiping with a clean, damp cloth without rubbing. For stubborn marks, use mild soap before removing residue with a damp cloth. Avoid products containing ammonia. For further product details, please go to our product manuals.

No, unfortunately not, but you can either visit one of our retailers or buy a product on our webshop and return it if it doesn’t fit your interior.

Buying individual spare parts isn’t possible yet — it’s something we’re working on. For now, write to info@nofred.com with your order number and which part you need, and we’ll help.

Designed in Denmark and produced in several locations — including Indonesia, Poland, China and Vietnam, depending on the product. Country of origin is listed under each product’s details.

Yes, pencil marks can be cleaned. Wipe with a clean, slightly damp cloth and use mild soap on stubborn marks. Avoid scrubbing and ammonia-based products.

Start by washing the area with soap flakes in warm water, once or twice. For stubborn marks, use mild soap and a clean, slightly damp cloth. Avoid scrubbing and ammonia-based products.