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DANISH DESIGN
DANISH DESIGN

FAQs

Shipping and delivery

What do I do if my order hasn't arrived?

When the package has been shipped from our warehouse, you should receive an email with the ‘track & trace’ number so you can follow your order. On our shipping page, you can check the estimated delivery time for your country. If you haven’t received the email or the number doesn’t work, you can always contact our customer service 10am-2pm all working days. Please note: some extended time might occur during public holidays.

 

Do you ship worldwide?

We do our best to reach everyone worldwide, however, the prices for deliveries vary depending on the country. On our shipping page, you can find a list of countries we currently ship to. Contact us if your country is not on the list.

 

Can I track my order?

Yes! An email with a track and trace number will be sent to you as soon as your order has left our warehouse.

 

When would my order be shipped?

If you place your order before 12 pm, it will be shipped the same day. Otherwise, it will be shipped the following working day – you will receive an email when the order has left the warehouse. Should any unexpected delays occur, you will receive a notice.

All items you buy from us are shipped with GLS. They deliver to a private address, and if you are not at home, it is delivered to the nearest parcel shop for later collection. For detailed information please go to our shipping page.

 

How much does the shipment cost?

Costs might vary depending on the destination country. See our shipping page.

 

Return and exchange

I haven't received a return slip in my package

Contact our customer service 10am-2pm all working days – and we will make sure to email one to you ASAP.

 

My order was damaged when I received it, what should I do?

If an item bought from the Nofred webshop is delivered damaged, please let us know ASAP and fill out our claims form.

For more specific information please read our Terms and conditions and Return and exchange policy.

 

Can I return my order, if I don't have the original packaging?

In order to receive a full refund, it is important that you return the item in the original packaging. If you return an item as part of a complaint, the product must be packed properly. You are responsible if an injury occurs during transport.

For further information please read our Return and exchange policy

 

How should I proceed, if I have received the wrong item?

Should you receive one or more wrong products, please let us know as soon as possible on customercare@nofred.com.

 

When would I receive my refund?

If you cancel a purchase, we refund all your payments, in EU this includes freight costs. We refund the amount within 30 days of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned or you have presented documentation confirming that you have returned the items before we have received them.

 

Can I change the order after it has been shipped?

No. Unfortunately, we cannot change an order once it has been shipped from our warehouse.

 

Nofred.com

The promotion code/voucher is not working, how do I get the discount?

Be sure to check that the code you are using is within the time limit and have been copied correctly. If you experience continuously problems, contact our customer service 10am-2pm all working days.

 

I want to purchase an item that currently sold out, can I make a pre-order?

Yes. The procedure is the same as a normal purchase - the products which are temporarily sold out will have a pre-order button you can click on.

 

Which means of payment could I use in your webshop?

We accept the following credit cards: Visa, Dankort, Mastercard, Maestro, Visa Electron, JCB, Klarna and American Express. For customers in Denmark, Sweden and Finland, MobilePay is also accepted.

 

I cannot make an order in the webshop (technical problem)

Please contact us on customercare@nofred.com or (+45) 25605055 between 10am-2pm on working days and we will correct it ASAP.

 

Where is the Nofred store?

We don’t have any stores, unfortunately. But we do have a lot of retailers all over the world.

 

Nofred products

How do I take care of the oak products?

We recommend wiping with a clean, damp cloth without rubbing. For stubborn marks, use mild soap before removing residue with a damp cloth. Avoid products containing ammonia. For further product details, please go to our product manuals.

 

Is it possible to receive a sample of the wallpaper?

No, unfortunately not, but you can either visit one of our retailers or buy a product on our webshop and return it if it doesn’t fit your interior.